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Accessibility Status and Ongoing Improvements

How we are identifying barriers, improving access, and making our digital experiences more usable for everyone.

Last Updated: June, 2026

Accessibility Status Overview

This report reflects the current state of accessibility, including key barriers impacting users, progress made through remediation, and the actions needed to improve access across digital experiences.

Inspection and Remediation Approach

Accessibility barriers are identified through structured manual testing and assistive technology validation, including screen reader use and keyboard navigation. Each issue is documented with clear steps, user impact, and prioritized remediation guidance to support efficient resolution.

  • Root cause identification (template, content, or system)
  • Clear implementation guidance
  • Manual re-testing for validation
  • Documentation of resolution

Barrier Tracking and Resolution Status

Each identified barrier is tracked from initial identification through remediation and validation. Clear status indicators provide visibility into progress, ensuring accountability and enabling teams to prioritize and resolve issues efficiently.

Resolved Barriers

Barriers that have been remediated and validated through testing.

  • Confirmed through manual testing and assistive technology
  • Verified against WCAG and real-world usability

Known Open Barriers

Barriers identified but not yet resolved.

  • May involve third-party dependencies
  • May require structural or design changes

Accessibility Activity

Accessibility is an ongoing process. The information below reflects active efforts to identify, address, and prevent barriers that impact usability for individuals with disabilities.

  1. Jan 20182 pages3 new0 existing0 resolved
  2. Jun 20193 pages4 new3 existing2 resolved
  3. Mar 20204 pages5 new5 existing4 resolved
  4. Oct 20203 pages3 new6 existing6 resolved
  5. May 20214 pages4 new5 existing9 resolved
  6. Dec 20213 pages2 new6 existing11 resolved
  7. Apr 20224 pages3 new5 existing14 resolved
  8. Nov 20223 pages2 new5 existing16 resolved
  1. Nov 20222 pages3 new0 existing0 resolved
  2. Nov 20233 pages4 new3 existing2 resolved
  3. Jun 20244 pages5 new5 existing4 resolved
  4. Nov 20243 pages3 new6 existing6 resolved
  5. Apr 20254 pages4 new5 existing9 resolved
  6. Sep 20253 pages2 new6 existing11 resolved
  7. Dec 20254 pages3 new5 existing14 resolved
  8. May 20263 pages2 new5 existing16 resolved
67PAGES INSPECTED
22TOTAL BARRIERS
6OPEN BARRIERS
16RESOLVED
BARRIER TESTS
  • Keyboard: 37%
  • Screen Reader: 31%
  • Functional: 23%
  • Browser Zoom: 9%
SEVERITY BREAKDOWN
  • High (60%)
  • Medium (20%)
  • Low (20%)
IMPACTED USERS
  • Visually Impaired (72%)
  • Low Vision (14%)
  • Cognitive Impaired (14%)

Top Accessibility Barriers by Category

Bar chart of barrier categories by share of total findings: Info and Relationships 40 percent; Page Title 20 percent; Audio Descriptions 20 percent; Non Text Content 20 percent; Other 20 percent.

  1. 40%Info and Relationships
  2. 20%Page Title
  3. 20%Audio Descriptions
  4. 20%Non Text Content
  5. 20%Other

Barrier Log and Remediation Priorities

Barriers are documented in a structured log and prioritized to guide remediation efforts and drive efficient resolution.

  1. Name, Role, Value

    4.1.2

    Custom interactive elements (dropdown menus, tabs, accordions) are not built in a way that assistive technology can understand. Blind users cannot tell what these controls are, what state they are in, or how to operate them.

    6 barriersCritical

  2. Focus Visible

    2.4.7

    When using the keyboard to navigate, there is no visible indicator showing which element is currently selected. Users tabbing through the page have no way to tell where they are.

    1 barrierCritical

  3. Info and Relationships

    1.3.1

    The page structure (headings, lists, forms) is not coded in a way that assistive technology can interpret. Blind users experience the content as a flat wall of text with no clear organization, making it difficult or impossible to navigate.

    3 barriersHigh

  4. Keyboard

    2.1.1

    Parts of the site cannot be operated using only a keyboard. This blocks anyone who cannot use a mouse, including blind users, users with motor impairments, and power users who rely on keyboard navigation.

    2 barriersCritical

  5. Bypass Blocks

    2.4.1

    There is no way to skip past repeated navigation menus to reach the main content. Keyboard and screen reader users must tab through every menu link on every page before getting to what they came for.

    1 barrierCritical

Known limitations

Certain payment-related interactions are handled by third-party systems. While accessibility is considered, Accessibilities does not have full control over these environments. These areas are monitored and addressed.

Automated Testing False Positives

Automated tools can produce false positives and may not capture all accessibility barriers. Findings are validated through manual testing to ensure accuracy.

Exclusions and Testing Considerations

Automated testing tools may occasionally report issues that do not represent real-world accessibility barriers. Manual review is used to validate and contextualize findings. Where user impact is confirmed, remediation is prioritized accordingly.

Ongoing Accessibility Monitoring

Accessibility is continuously monitored through periodic re-inspections, regression testing after updates, review of newly published content, and ongoing user feedback. These efforts help ensure that accessibility improvements are maintained over time.

Accessibility Feedback & Support

If you experience difficulty accessing any part of this website, encounter an accessibility barrier, or need information in an alternative format, please contact us using the form below.