We’re not a plugin. Not a bot. We’re real people who care.
Our advantage:
- Manual inspections by real experts, to achieve real accuracy
- Developer-ready reports that are clear, prioritizing resolutions
- Legal & policy support from demand letters to VPATs
- Trusted by businesses, attorneys, and agencies nationwide
Our team of accessibility professionals and community testers identify barriers that automation misses, delivering reports that you can act on immediately. We help reduce legal risk, improve user experience, and create lasting accessibility compliance.

Our advantage:
- Manual inspections by real experts, to achieve real accuracy
- Developer-ready reports that are clear, prioritizing resolutions
- Legal & policy support from demand letters to VPATs
- Trusted by businesses, attorneys, and agencies nationwide

Ensure every inquiry gets the right response

Most accessibility policies invite users to share feedback or request accommodations, but few companies have a system for this. We bridge that gap by ensuring every accessibility related inquiry is acknowledged, documented, and handled appropriately by experts who understand digital accessibility compliance.
What this means for you:
- No missed or unanswered accessibility inquiries
- Reduced risk of ADA complaints or lawsuits
- Documented, defensible responsiveness for compliance audits


Learn more about our human-led accessibility solutions that enable access for all
How AccessibilityAgent works
01
Dedicated accessibility inbox
We create and manage a custom inbox (e.g., [email protected]) that routes messages directly to our accessibility specialists, keeping sensitive inquiries organized and timely.
02
Expert triage and response
Every inquiry is reviewed by trained professionals who classify it (e.g., barrier report, accommodation request, general feedback) and issue an appropriate, compliant response within agreed timelines.
03
Documentation and reporting
We maintain secure logs of all communications, responses, and resolutions, giving you transparency and a clear compliance record should legal or audit questions arise.
04
Escalation and coordination
When technical fixes or complex accommodations are required, our team collaborates directly with your internal developers or vendors to guide accurate, standards-based remediation.

AccessibilityAgent includes

- Custom accessibility contact setup and inbox routing
- Expert management of digital accommodation requests
- Responses aligned with ADA and WCAG best practices
- Reports with inquiry types, response times, and outcomes
- Priority escalation support for complex or urgent accessibility issues
Accessibility Agent ensures every accessibility inquiry gets answered
We ensure your accessibility contact process works as it should. Professional, responsive, and compliant.
Human-led communication
Every inquiry is handled by real accessibility experts, not bots.
Risk prevention
Avoid legal exposure from unanswered accommodation requests.
Proven compliance
Demonstrate good-faith responsiveness to regulators and users.
Easy integration
Seamlessly connects with your existing mailbox, policies and workflows.
What our clients say
Organizations rely on Accessibilities for trusted accessibility audits, and ongoing compliance support.
We had the pleasure of working with Accessibilities – Experts in Manual Website Accessibility Inspections – to review our Golden Gate Hospice Care website. Their team was professional, thorough, and incredibly knowledgeable.
Golden Gate
Jan 19, 2026
Adam and Julian were great to work with. Caring, clear communicators who went above and beyond on our project.
Joshua Klyber
Jan 16, 2026
I recently worked with Accessibilities.co for a full manual accessibility audit and remediation on our company website, and I couldn’t be more impressed!
X Garcia
Dec 29, 2025
Their inspection process was thorough, efficient, and insightful, giving us clear action steps to ensure compliance and a better user experience for all visitors. Adam made what could have been a complex process feel seamless and approachable.
Raheleh Sarbaziha
Oct 29, 2025
Adam and the team are very skilled and knowledgeable with respect to website access, and always responsive with any questions I have.
Mark Gibson
Sep 14, 2025
Super friendly and professional. They really helped us out with our company website. It looks great and works seamlessly.
Jomar Garcia
Aug 28, 2025
Excellent service. The inspection made everything super clear. Professional, fast, and exactly what I needed.
Vanessa Bretonn
Jul 11, 2025
Thank you, Accessibilities team! Super thorough review of my website and exceeded expectations in every possible way!
Jessica Breton
Jul 08, 2025
Super professional, excellent bedside manner, absolutely would recommend! After being advised on how to approach accessibility for my site, I can confirm Adam & Julian are the best in the game.
Sarah Komjathy
Jan 31, 2025
Very positive experience with Accessibilities. They were responsive, proactive, always helpful and so easy to work with. Highly recommend!
Kim O’Leary
Oct 19, 2024
Accessibilities provided a flawless experience!
Kyle Salstrom
May 21, 2019
The company has a great idea and direction behind it.
Great people to work with and look forward to developing a long beneficial relationship with Accessibilities.
Sam Waters
May 21, 2019
Prove your accessibility commitment extends beyond compliance statements.

Still have questions?
Get in touch with us to learn more about our digital accessibility solutions.
Frequently asked questions
Website accessibility affects who can use your site and how exposed you are to risk. If people with disabilities can’t use parts of your website, it can create real barriers for customers, patients, or visitors, and it can also lead to complaints or legal claims. Addressing accessibility helps more people use your site successfully and demonstrates that your organization is taking reasonable, documented steps to be inclusive.
Most websites aren’t built with accessibility fully considered from the start. Automated tools often miss issues, design systems evolve, and content is added without testing. This is normal and fixable. Accessibility is an ongoing process, not a failure.
It’s common to hear that a website is “compliant,” but accessibility isn’t a one-time checkbox. Many sites rely on automated tools, plugins, or assumptions that don’t catch real usability issues. In practice, most accessibility issues are identified only through hands-on manual testing. A second-opinion inspection helps confirm what’s actually working and what may still need attention.
Yes. We regularly work alongside in-house teams and external developers. Our role is to identify accessibility barriers and document them clearly, so your developer knows exactly what needs to be addressed. We don’t replace your developer. We provide actionable guidance and support throughout remediation, if needed.
If accessibility barriers are present, users may not be able to navigate, understand, or complete key actions on your site. From a business standpoint, organizations may also face complaints, demand letters, or lawsuits related to digital accessibility. Beyond risk, inaccessible websites can also limit reach, reduce usability, and erode user trust.
It starts with a manual inspection to identify barriers that real users experience. From there, fixes are prioritized based on impact, effort, and risk. Some issues are quick to resolve, while others may require structural changes. The goal is steady, documented improvement, not perfection overnight. Clear documentation and ongoing checks help maintain progress over time.
Improving accessibility often improves overall usability. Clearer structure, higher contrast, readable content, and predictable navigation help all users, not just those with disabilities. Many organizations also find that accessible sites are easier to maintain and update, and better aligned with their long-term digital strategy.
To get started, we gather a small amount of background to scope the work appropriately. This typically includes understanding whether you’re being proactive or responding to a concern, how your website is structured and maintained, and any known problem areas. From there, we determine which pages to review and which accessibility standards to apply, based on best practices and your situation. Our goal is to make the process straightforward and remove guesswork on your end.
The inspection report becomes a roadmap. Developers use it to fix issues. Teams use it to track progress. Organizations use it as evidence of good-faith effort and ongoing improvement. It’s meant to be useful, not overwhelming.
Timelines depend on site size and complexity. Most projects fall within the 30–60 business-day range from inspection through initial remediation, though smaller or phased efforts can move faster.
We define the scope first, then deliver a clear inspection and findings. From there, remediation can be handled by your team, ours, or collaboratively. Progress updates and documentation are provided throughout, with follow-up inspections available to support ongoing monitoring.
Pricing depends on site size, scope, and goals. We’ll walk through options and provide a precise estimate before any work begins.
